Courtesy Buick GMC: Louisville and Kentuckiana Drivers' Questions About Buick, GMC, Service, and Ownership, AnsweredYour Sales, Service, and Ownership Questions, Answered

Whether you are shopping for a new GMC Sierra, comparing Buick SUVs for a growing family, or looking for a certified service center you can count on across the Kentuckiana region, this page covers the questions we hear most often at Courtesy Buick GMC.
Location and Hours
Where is Courtesy Buick GMC located, and is it accessible from Shelbyville, Elizabethtown, and Clarksville? +
Courtesy Buick GMC is at 7 Autocenter Drive, Louisville, KY 40299, near the I-64 and Blankenbaker interchange. Current hours for sales and service are on the hours page.
Models and Features
What Buick and GMC models does Courtesy Buick GMC carry? +
How does the GMC Sierra 1500 compare to the Sierra 3500HD? +
The Sierra 1500 is the light-duty full-size truck, well-suited for daily driving and moderate towing needs, with better fuel economy and a more refined on-road character. The Sierra 3500HD is the heavy-duty variant for buyers who need substantially more towing and payload capability for larger trailers, equipment, or commercial use. For Kentucky buyers who regularly haul heavier loads, the 3500HD covers needs the 1500 is not rated for.
How does the Buick Enclave compare to the Buick Envision? +
The Enclave is Buick's three-row flagship SUV, with seating for up to seven and a full-size interior suited to families. The Envision is the compact two-row option, with a smaller footprint suited for Louisville commuters who want a refined daily driver without the size of a larger SUV. Both carry Buick's quiet cabin engineering and available all-wheel drive.
Does Courtesy Buick GMC carry electric or electrified vehicles? +
What GMC towing and payload options are available for Kentucky buyers? +
The Sierra 1500 and the broader Sierra HD lineup offer a range of towing configurations depending on cab style, bed length, engine, and trailer package. The Sierra 3500HD extends capability further for commercial or heavy hauling needs. The team can walk through specific configurations and tow ratings based on your intended use.
What does OnStar include on new Buick and GMC vehicles? +
OnStar provides emergency services, roadside assistance, remote start and lock capability via the app, and available Wi-Fi hotspot on new Buick and GMC vehicles. New vehicles come with a trial period of OnStar services. Full plan details for Buick OnStar and GMC OnStar are available on the dealership site.
Service and Maintenance
How do I schedule service at Courtesy Buick GMC? +
Service appointments can be scheduled online at any time. Courtesy Buick GMC service hours are Monday through Friday 7:30 am to 6:00 pm and Saturday 8:00 am to 3:00 pm. Schedule your service appointment here.
Does Courtesy Buick GMC use only OEM parts for repairs? +
Yes. As an official Buick and GMC dealership, Courtesy uses only OEM parts made specifically for your vehicle. This is particularly relevant for warranty work, where genuine parts are required, and for buyers who want to maintain the vehicle's performance and resale value over time. Learn about the service center here.
What are My Buick Rewards and My GMC Rewards? +
My GM Rewards is a free loyalty program that allows Buick and GMC owners to earn points on eligible vehicle purchases, service, parts, and accessories at participating dealerships. Points can be redeemed toward future service, accessories, or vehicle purchases. Learn about My GM Rewards here.
Financing and Trade-In
What financing options are available at Courtesy Buick GMC? +
Courtesy Buick GMC offers financing and leasing on new and pre-owned vehicles, with an online application available. Current incentives and monthly specials are updated regularly. Visit the Finance Center here.
Can I trade in or sell my vehicle at Courtesy Buick GMC? +
Yes. An instant cash offer tool is available online, and the value can be applied toward your next purchase or lease. Get your trade-in value here.
Still have a question?
The team at Courtesy Buick GMC is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.